The Advanced Urgent Care & Occupational Medicine billing team is focused on providing top-notch customer service while guaranteeing that payment from the patient and insurance companies occur in a timely manner. We are here to help you with any urgent care billing questions you may have regarding your bill or your specific insurance policy.
Keep in mind, we have a 72-hour urgent care guarantee. If you are not feeling better within 72-hours of your initial visit, you may come back and be seen again at no charge. Feel better knowing that you can seek additional treatment without worrying about another co-payment. If the visit requires additional tests, labs, etc., you will be responsible for those charges.
Visit our Patient Portal to pay your bill online.
Urgent Care Accepted Insurances
We participate in most major insurance networks. Check for your insurance below, but please understand that coverage for individual plans may vary. If you have questions about coverage, please contact your insurance provider.
*We will see Kaiser patients, but please note that you will be responsible for paying us directly and you can submit your invoice to Kaiser directly for reimbursement.
At this time we are not able to take BCBS Pathway, Pathway Enhanced, Pathway X, or Blue Priority HMO. We are also not able to take United Healthcare Centura Health.
As your physician(s), we are committed to giving you the best possible medical care. To achieve this goal, we need your assistance and understanding of our payment policy.
- It is your responsibility to provide us with your most current insurance information. If you fail to provide accurate insurance information in a timely manner, your insurance company may deny the claim. If the claim is denied, you will be financially responsible for services rendered.
- Co-payments, coinsurance and/or deductibles are due at the time of service. We will estimate the amount you owe based on information we receive from your insurance company. However, you are responsible for paying the full amount determined by your insurance company once they have paid your claim – regardless of our estimation.
- It is your responsibility to provide us with your most current billing information, all available telephone numbers and any other important contact information. If you address or contact information changes, it is your responsibility to contact us with the updated information.
- We will send a statement (to the billing address you provide) notifying you of any balances you may owe. If you have any questions or dispute the validity of this balance, it is your responsibility to contact our business office within 30 days after receipt of the initial statement. You can contact the billing office at 303-659-9700.
- Payment in full is due upon receipt of the statement. Patient balances not paid in full within 30 days of the statement issue date are deemed past due. Past due accounts may be referred to a professional collection agency and/or attorney for further collection activity.
- If you are not able to pay the balance due in full, you must contact our billing office to discuss a payment schedule.If you fail to make payments as agreed upon, your account may be referred to a professional collection agency and/or attorney. You will be responsible for all collection costs incurred, including attorney’s fees and court cost if applicable.
Full payment is due at the time of service. We accept cash, checks, and credit cards.
Treatment for Motor Vehicle Accidents
We apologize for any inconvenience, but we ask for payment at the time of service due to the difficulty with reimbursement from the commercial health insurance and car insurance companies. The patient will need to submit their claims for motor vehicle accidents, but our billing department is more than happy to provide you with any paperwork and answer any of your questions. They can be reached at 303-659-9700. At this time, we will not sign letters of protection from your attorney. Thank you for your understanding.