In today’s healthcare industry, you are likely to have an insurance plan that has a higher deductible, co-payment, and/or co-insurance, which leads to a greater payment responsibility from you, the patient.
Patients are responsible for their healthcare bills; however, Advanced Urgent Care & Occupational Medicine submits claims to insurance carriers as a convenience to our patients. If upon receipt of an Explanation of Benefits (EOB) from your insurance carrier there is still a balance owed, you are responsible for payment. Therefore, we request authorization to charge a major credit/debit card for this unpaid amount.
- For your benefit, we will collect just your co-pay at the time of your visit and submit the claim to your insurance.
- To deliver a seamless experience, we ask that you put a credit, debit, or HSA card on file at the time of your visit in the event that there is a balance owed after the claim goes through insurance.
- After your insurance has processed the claim and issued an EOB, any remaining balance that is deemed patient responsibility (ie: deductible, co-insurance, etc.) will be charged to your card on file (not to exceed $1,500 max. annually). The average charge to your credit card will be less than $300.
- We will attempt to contact you via email prior to debiting your card, and at that time, you will have the option to submit payment in a different form, if you choose. Call us at 303-558-0504, send a text message to 303-659-7000 (both available weekdays), or send us an email at [email protected], with any questions.
- If your insurance pays the claim in full, your account will not be charged and you will not receive an invoice.
All credit card/debit card information will remain absolutely confidential, encrypted, and securely stored by Elavon for 365 days, unless you call to change the card on file. Advanced Urgent Care & Occupational Medicine will not store any credit card account data.